Frequently Asked Questions

What is Organic Cotton?

We use Certified, Sustainable, Organic Cotton Materials, that are completely free of the use of synthetic chemicals such as pesticides + fertilisers. All Fabrics are coloured with the use of all natural, non-toxic dyes, to bring you the naturally vibrant colours in the range.

Why is Organic Cotton better for the Environment?

Unlike Organic Cotton, Conventional Cotton has the highest rate of chemical use, covering 2.5% of the globes cultivated land but consuming 16% of the world's insecticides. Chemicals used in the processing of Conventional Cotton also pollute the air + surface waters, whilst upsetting biodiversity + natural ecosystems.

What is GOTS Certification?

All fabrics used to craft sticks + stoneproducts, are accredited with The Global Organic Textile Standard (GOTS) Certification; which is the worldwide leading textile processing standard for organic fibres.

The Standard includes ecological + social criteria, supported by independent certification of the entire textile supply chain. 

To find out more about GOTS certification + associated standards, visit the GOTS website

What is Ethical Design, Development & Production?

All sticks + stone products are crafted in local Australian production houses by skilled machinists. 

All who play a role in the design, development + production of your garment, are working in safe, clean + ethical environments where the protection of human rights is paramount. 

Your purchase supports the livelihood of these positive production environments + that of talented Australian workers.

What is Carbon Neutral Delivery?

We proudly use Sendle – which is Australia’s first carbon neutral delivery service. Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle.

How long will it take to receive my order?

If you are located in Australia, it can take between 2 & 5 business days. Delivery times for international locations vary, please check our ‘Carbon Neutral Shipping’ page for more detail.

How do I return something?

You will find a return authorisation form included in your delivery. Complete this form & return it to us, along with the item within 14 days. Return postage is at the expense of the purchaser.

The item must be received;

-       Clean, Unworn, Unwashed & Not Damaged

-       Free of stains from makeup & any other products

-       With tags in tact

-       Generally in the order to which they were received

Once the item is received, we will check it over for the above & if it meets the correct criteria, we will issue a refund within 7 days. You will be notified by email once your item has been approved to be returned & again once the refund has been made.

Please review our Returns & Exchange policy for more information.

What can I do if I receive my item faulty?

If an item has a major or serious problem, you are entitled to choose a refund, or exchange, or ask for compensation for any drop in the value of the item.

Please review our Returns & Exchange policy for more information.

How much does it cost for my order to be delivered?

Check out our ‘Carbon Neutral Shipping’ page for all the details on our environmentally friendly shipping options.

When I get to the checkout, my country of origin isn’t on the list. Can I still buy sticks + stone anyway?

We are currently only shipping to the countries listed at the checkout + on the ‘Carbon Neutral Shipping’ page. We have plans to expand our shipping footprint in the near future. In the meantime, sign up to our newsletter to keep in touch!

How do I get in touch with sticks + stone?

We always love hearing from our customers + those that are interested in a more sustainable + ethical approach. Drop us a line with any questions that you might have + one of our team would love to help you out.

Looking forward to chatting soon!

www.sticksandstone.com

sticks + stone, the label
PO Box 1027
NEW FARM QLD 4005

hello@sticksandstone.com

+61 417 736 290

If you have a question thats not on the list, get in touch via our contact page.