Returns + Exchanges

If you would like to return an item purchased via our website, please fill out the Returns Form included in your order delivery or contact us at hello@sticksandstone.com to receive a new returns form.

Complete this form + return it to us along with the item. You can return item/s within 14 days of receiving your original order, providing it meets our terms + conditions for returns, which include;

Return postage is at the expense of the purchaser.

The item must be received;

-       Clean, Unworn, Unwashed + Not Damaged

-       Free of stains from makeup + any other products

-       With tags in tact

-       Generally in the order to which it was received.

Once the item is received, we will review it + if it meets the criteria outlined above, we will issue a refund within 7 days. You will be notified by email once your item has been approved to be returned + again once the refund has been made.

If returns are received outside of the 14 day return period or in a condition that does not meet the criteria above, they will be rejected + returned to the purchaser.

The items are the responsibility of the purchaser until they arrive at our returns department. Please select a secure method of return shipping + ensure that the items are packed/wrapped appropriately.

Items can be exchanged for a different size or a different colour. Items cannot be exchanged for another product. In the event that you wish to do this, a refund will be processed for your original purchase + you will need to create a new transaction for the new product.

If an item has a major or serious problem, you are entitled to a refund, or exchange, or ask for compensation for any drop in the value of the item.

An item has a major problem when:

(a)  a reasonable consumer would not have bought the goods if they had known about the problem;

(b)  the goods are significantly different from the description, sample or demonstration model shown;

(c)  the item is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or

(d)  the item is unsafe; and

Please contact us if this is the case + we can co-ordinate the corrective action of your choice.

Contacting Us

www.sticksandstone.com

sticks + stone, the label
PO Box 1027
NEW FARM QLD 4005

hello@sticksandstone.com

+61 417 736 290